Shipping & Returns
SHIPPING & RETURNS GENERAL TERMS:
ALL SALES ARE FINAL
All purchases are considered final. We do not offer refunds or exchanges unless deemed necessary by our company for damaged or broken items. Please notify us within 30 days if such a situation occurs.
Why No Returns:
Due to the nature of our products, we cannot accept returns once they leave our store. Every item is thoroughly inspected for quality assurance before being sold.
Shipping Policy:
We dispatch orders within 2 to 7 days, aiming for delivery within 28 days, but the responsibility for timely delivery lies with the couriers.
Online Orders:
If you wish to cancel an online order prior to shipment, please contact us immediately. For items already shipped, return the unopened package, and we will issue a refund for the cost of the items.
Damaged Products:
In the event of receiving a damaged or defective product, please notify us promptly with your order details. We will assist you accordingly.
Important Note:
Please note that these products are provided “AS IS.” No warranties, whether expressed or implied, are provided. They are intended for novelty purposes only, and no claims are made regarding their suitability or safety for any specific use. Purchasers assume full responsibility for the use of these products and do so at their own risk. The manufacturer or retailer shall not be held liable for any direct, indirect, incidental, or consequential damages or losses arising from the use or misuse of the products. This includes, but is not limited to, damage to the products themselves, as well as personal injury or other damages resulting from their use or misuse.
For further details, please refer to our website.
Various Circumstances:
Refund Request Timing:
For unshipped orders, refunds are granted after the stated processing time. For shipped orders, the supplier has 10 business days to process refunds after the request.
Goods Returned in Transit:
Suppliers must refund within 3 business days of the refund request or begin redelivery within 5 business days.
Goods destroyed in Transits:
Suppliers must refund within 3 business days of the refund request or begin redelivery within 5 business days.
Wrong Receipt Information:
Buyers should contact the supplier or SwankyWank to update order information.
Defective Products:
Buyers must provide evidence of defects. Suppliers must check and respond within 3 business days. Refunds or redeliveries must occur within specified timeframes.
Defective Products:
Buyers must provide evidence of defects. Suppliers must check and respond within 3 business days. Refunds or redeliveries must occur within specified timeframes.
Logistics Issues:
Various scenarios dictate refund timelines in case of invalid or untimely tracking information.
Other:
Buyers should contact SwankyWank or the supplier in case of special circumstances.
Attention:
Buyers can open a dispute with SwankyWank if unsatisfied with after-sale issue resolution.
FAQ
At SwankyWank, we prioritize the safety and satisfaction of our customers. Our products are crafted from high-quality materials such as medical-grade silicone, body-safe plastics, and non-toxic metals. We ensure that all materials meet rigorous safety standards and are free from harmful chemicals like phthalates.
Proper maintenance is essential for the longevity and hygiene of your toys. We recommend cleaning your toys before and after each use with mild soap and warm water. Additionally, you can use specialized toy cleaners available on our website. Be sure to follow the manufacturer’s instructions for specific care guidelines to keep your toys in pristine condition.
Absolutely. At SwankyWank, we understand the importance of discretion. All orders are shipped in plain packaging without any logos or branding that could reveal the contents. Furthermore, your personal information is kept strictly confidential and will never be shared with third parties.
Yes, we offer discreet shipping to ensure your privacy. Your order will be packaged securely without any indication of its contents. Additionally, our billing statements are discreet and will appear as a generic business name on your bank statement, ensuring your purchases remain confidential.
We accept various payment methods for your convenience, including major credit cards, PayPal, and other secure online payment gateways. Rest assured that all transactions are encrypted and processed securely to protect your financial information.
Yes, we want you to be completely satisfied with your purchase from SwankyWank. If for any reason you’re not happy with your order, we offer a hassle-free return and exchange policy. Please refer to our Returns & Exchanges page for detailed instructions on how to initiate a return or exchange process.